Field Sales Account Executive (Luxury Manager)

$60,000 - $65,000/Yr

The RealReal - Chicago, IL

Full-time - Mid Level

Chicago, IL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Luxury Manager (LM) at The RealReal is a key Outside Sales position responsible for driving new consignment business by acquiring luxury items from clients within an assigned territory. This role requires a customer-obsessed and self-motivated individual who thrives in a quota-driven sales environment, focusing on building client relationships and providing an outstanding client experience through in-home appointments and daily outreach.

Responsibilities

• Convert marketing generated leads into new clients and self-generate new business by prospecting and activating lapsed leads.
• Connect with clients to drive consignment activity through daily outreach and in-home appointments.
• Leverage strong client relationships to gain referrals for new business.
• Procure consigned goods from clients and ship to ecommerce centers on their behalf.
• Outreach daily to leads and clients.
• Provide an outstanding client experience.
• Review contract with clients.
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources.
• Partner with Consignor Relations team to proactively resolve client issues or concerns.
• Regularly spend more than 70% in the field building client relationships and acquiring consigned items.
• Other duties as required.

Requirements

• 3+ years direct sales experience with a proven track record for success in performance-based direct sales roles.
• Ability to quickly build rapport and establish trust and credibility with clients.
• Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele.
• Self-motivation and drive to achieve results.
• Stellar communication skills - both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience.
• Proven ability to build lasting relationships with clients and colleagues.
• Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment.
• Strong organizational and follow-up skills.
• Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite.
• Team-focused mentality with a passion for collaboration.
• A solutions-focused mentality with a growth mindset.
• Adaptability and openness to change.
• Highly coachable with an eagerness to learn.
• Must live and regularly meet with clients in person anywhere within assigned territory.
• A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets).
• Car insurance that meets or exceeds local requirements.
• A satisfactory Motor Vehicle Record (MVR) *Driving record background check of the past 3 years or as provided for by applicable law.
• Ability to travel more than 70% within designated market.
• Ability to lift and move up to 25 lbs.

Nice-to-haves

• Experience converting leads to close new business.
• Previous experience selling luxury goods and/or services.
• Existing book of clients.
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market.

Benefits

• Base salary plus uncapped commission
• $2,000/month commission + additional $500 bonus potential (at target) - top performers earning over $5,000/month
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays