Field Sales Account Executive (Luxury Manager)

$60,000 - $65,000/Yr

The RealReal - Chicago, IL

Full-time - Mid Level

Chicago, IL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Luxury Manager (LM) at The RealReal is a key Outside Sales position responsible for driving new consignment business by acquiring luxury items from clients within an assigned territory. This role requires a customer-obsessed and self-motivated individual who thrives in a quota-driven sales environment, focusing on building client relationships and providing exceptional service through in-home appointments and outreach.

Responsibilities

• Convert marketing generated leads into new clients and self-generate new business by prospecting and activating lapsed leads.
• Connect with clients to drive consignment activity through daily outreach and in-home appointments.
• Leverage strong client relationships to gain referrals for new business.
• Procure consigned goods from clients and ship to ecommerce centers on their behalf.
• Outreach daily to leads and clients to maintain engagement.
• Provide an outstanding client experience and review contracts with clients.
• Set pricing expectations through deep knowledge of luxury, utilizing internal tools and resources.
• Partner with the Consignor Relations team to proactively resolve client issues or concerns.
• Spend more than 70% of time in the field building client relationships and acquiring consigned items.

Requirements

• 3+ years direct sales experience with a proven track record in performance-based roles.
• Ability to quickly build rapport and establish trust with clients.
• Commitment to 40 hours per week and occasional off-hours work as required by clientele.
• Self-motivation and drive to achieve results.
• Stellar communication skills, both written and verbal.
• Proven ability to build lasting relationships with clients and colleagues.
• Strong organizational and follow-up skills.
• Proficiency with Salesforce or a similar CRM and G-suite.
• Team-focused mentality with a passion for collaboration.
• Adaptability and openness to change.

Nice-to-haves

• Experience converting leads to close new business.
• Previous experience selling luxury goods and/or services.
• Existing book of clients.
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market.

Benefits

• Paid parental leave
• Employee stock purchase plan
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching