Field Sales Engineer- Conference and Discussion Products

Bosch - Burnsville, MN

Full-time

Burnsville, MN

Fabricated Metal Product Manufacturing

About the position

The Field Sales Engineer (FSE) for Conference and Discussion products at Bosch Security Systems Inc. is responsible for providing exceptional customer service and technical support for the company's audio products. This role involves working closely with the Business Development team and Regional Sales Managers, while traveling 50% of the time across the US and Canada. The FSE will engage in pre-sales training, post-sales support, and technical presentations, ensuring customer satisfaction and driving product demand.

Responsibilities

• Build and/or review project designs and recommend appropriate product solutions
• Provide pre-sales training and post-sales support
• Provide quality technical support to establish long-term customer relationships
• Trouble-shoot hardware/software issues, resolve all technical issues
• Help customers with integration and setup of equipment
• Assist in driving product demand creation through end user generation
• Prepare and conduct technical / product presentations and demonstrations
• Participate in trade shows and share information on products and services
• Provide feedback to marketing and product management teams for future product enhancements
• Share ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, manage)
• Act as primary contact for integrations with complementary manufacturers, ensuring smooth and successful implementations
• Evaluate customer concerns

Requirements

• Bachelors degree in business or engineering; or commensurate experience
• 5+ years technical / sales engineering experience with a focus on managing high level, complex client relationships
• Strong understanding of the Conference and Discussion vertical along with Professional A/V experience
• Knowledge and understanding of AV integration services and practices
• Understanding of other AV segments such as Conferencing, DSP, and Room Control including serial and IP communications
• Proficient in networking standards, Audio over IP, and API (Application Programming Interface) protocols
• Ability to read and interpret project Floor Plans and System Flow line drawings
• Strong ability to develop end user, integrator, and consultant relationships through interpersonal communications
• Aggressive self-starter and results driven, ability to leverage internal resources
• Strong organizational, time management, problem solving, and multitasking skills
• Excellent oral and written communication skills
• Analytical, with sound judgment and a high level of integrity and credibility
• Ability to travel regionally up to 50% (passport required)

Nice-to-haves

• CTS or CTS-D Certifications preferred
• Key AV and IT industry knowledge and experience is valued
• Existing end user and consultant relationships are valued