Field Sales Network Site Lead

Johnson & Johnson - Seattle, WA

Full-time - Mid Level

Seattle, WA

Chemical Manufacturing

About the position

Johnson & Johnson is currently seeking a Field Sales Network Site Lead to join our Orthopedics Commercial Operations team located in Seattle, WA. In this role, you will be responsible for leading and coordinating the internal sales office team to support various operational goals. The Field Sales Network Site Lead will act as a crucial liaison between Sales, Customer Service, Finance, and Supply Chain, ensuring efficient order and purchase order management. Your expertise will help drive sales growth objectives by ensuring that appropriate resources are available and balanced throughout the US market. The sales support team plays a vital role in developing and deploying strategies that enable sales growth. You will be tasked with monitoring day-to-day outbound metrics and reporting these to leadership at regular intervals. Additionally, you will collaborate with various partners across the Johnson & Johnson end-to-end supply chain, including Distribution Excellence, Planning, Transportation, and Customer Service. Your responsibilities will also include managing local inventory, processing returns, and ensuring that the sales office assets are efficiently put away and replenished. You will lead initiatives aimed at improving operational efficiency and effectiveness, applying Lean initiatives to eliminate waste and enhance the bottom line. Furthermore, you will ensure that the local onsite team provides best-in-class service to key customer stakeholders, acting as a single point of contact for various customer needs.

Responsibilities

• Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
• Inventory put away, replenishment and expiry management of all sales office assets.
• Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals.
• Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
• Collaborate across J&J E2E supply chain partners; Distribution Excellence, Planning, Transportation, Customer Service, Sales.
• Coordinating support for final mile support thru pick, pack and shipping tools.
• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
• Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.
• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
• Lead the local onsite team to provide best in class service to our key customer stakeholders by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.
• Process warranty item returns and replacement, complete all necessary paperwork.
• Initiate and control all expired exchanges of inventory from national sales office retrograde location.

Requirements

• Proven experience in sales operations or supply chain management.
• Strong analytical skills with the ability to apply advanced analytics to drive inventory efficiency.
• Excellent communication and interpersonal skills to collaborate with various stakeholders.
• Experience in leading teams and managing operational goals effectively.
• Knowledge of Lean initiatives and continuous improvement methodologies.

Nice-to-haves

• Experience in the healthcare or medical device industry.
• Familiarity with inventory management systems and processes.
• Ability to work in a fast-paced environment and manage multiple priorities.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Employee discount programs