Field Service Controls Engineer

$100,000 - $100,000/Yr

Dematic - Lacey, WA

Full-time

Lacey, WA

Machinery Manufacturing

About the position

Dematic Corporation is seeking a Regional Field Service Controls Engineer to join our team. This position operates under the direction of the Field Service Manager and is responsible for providing service and repair, as well as training for maintenance on installed Dematic systems and equipment. As the Dematic representative at the Customer's facility, this role carries significant responsibility for maintaining customer goodwill towards Dematic. The primary objective of this position is to ensure that Dematic systems are available for customer use at all times and that customers are satisfied with their systems and equipment. This role can be based anywhere throughout North America, preferably near an airport to facilitate travel. Travel is a key component of this position, with the expectation of spending more than 80% of the time traveling, and may require continuous time away from home for extended periods, potentially up to a month. Overtime and occasional weekend work may also be required.

Responsibilities

• Participates in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance, and repair work, and failures.
• Participates in responding to semi-complex service calls.
• Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
• Performs semi-complex work within technical or paraprofessional area.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.

Requirements

• Must be willing to travel on short notice and spend more than 80% of the time traveling.
• Must be willing to be available during off hours and travel accordingly.
• Willingness to work weekends, holidays, and off shifts.
• Must be able to act calmly in stressful situations.
• Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
• Working experience with troubleshooting Programmable Logic Controllers (PLC) is required.
• 3+ years' experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities