Field Service Coordinator

About the position

The Field Service Coordinator (Care Coach 1) plays a crucial role in assessing and evaluating the needs of members to help them achieve and maintain optimal wellness. This position involves direct interaction with members and their families, guiding them towards appropriate resources and services to enhance their well-being. The coordinator is responsible for developing and modifying service plans, collaborating with care teams, and ensuring that members receive the necessary long-term services and support (LTSS).

Responsibilities

• Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
• Contact members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships.
• Develop and continuously modify the Service Plan and involve applicable members of the care team in care planning.
• Support members through navigation of their LTSS and related environmental and social needs.
• Utilize available information pertaining to members to prevent the need for administration of duplicative assessments.
• Focus on supporting members and/or caregivers in accessing long-term services and support, social, housing, educational, and other services, regardless of funding sources.
• Assist members in maintaining Medicaid eligibility.
• Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.

Requirements

• Prior experience in health care and/or case management.
• Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Proven ability in critical thinking, organization, written and verbal communication, and problem-solving skills.
• Ability to manage multiple or competing priorities in a fast-paced environment.
• Ability to use a variety of electronic information applications/software programs including electronic medical records.
• Must perform job responsibilities in Indiana.
• Ability to work Monday-Friday 8:00am-5:00pm.

Nice-to-haves

• Bilingual (English/Spanish)
• Bilingual (English/Burmese)
• Nursing home diversion or long-term care case management experience
• Experience with Medicare & Medicaid recipients
• Experience with electronic case note documentation and documenting in multiple computer applications/systems.
• Experience working with the geriatric population
• Experience with health promotion, coaching, and wellness.
• Knowledge of community health and social service agencies and additional community resources
• Experience working with a Waiver Program.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off including company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Opportunities for personal wellness and smart healthcare decisions.