Field Service Customer Service Manager - R01115343

$88,000 - $157,000/Yr

Solventum Konsult Ab - San Antonio, TX

Full-time - Mid Level

Onsite - San Antonio, TX

About the position

The Field Service Customer Service Manager at Solventum is responsible for overseeing the delivery and return of medical devices for home patients, specifically focusing on Negative Pressure Wound Therapy Devices. This role involves leading a team to ensure optimal fulfillment of patient inventory needs, monitoring call quality and outcomes, and implementing continuous improvement processes. The manager will also handle administrative tasks and foster teamwork within the organization.

Responsibilities

• Coordinate the delivery and return of MedSurg's Negative Pressure Wound Therapy Device for home patients.
• Establish priorities and allocate work assignments to meet daily call targets using lean management processes.
• Monitor rates, quality, and outcomes of calls, communicating results to employees.
• Leverage continuous improvement tools to enhance scheduling, quality, and efficiency.
• Lead, coach, and develop employees through direct supervision and training oversight.
• Complete administrative activities such as time reporting, attendance control, and vacation planning.

Requirements

• Bachelor's Degree or higher AND three (3) years of relevant work experience in supply chain, operations, or business.
• OR High School Diploma/GED AND seven (7) years of relevant work experience in supply chain, operations, or business.
• Continuous improvement experience and training (lean recommended).
• Proficiency with Microsoft Office Suite (Excel, Access, Outlook, etc.).

Benefits

• Medical, Dental & Vision insurance
• Health Savings Accounts
• Flexible Spending Accounts for healthcare and dependent care
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits