Field Service Eng III

Axcelis Technologies - Pleasanton, CA

Full-time - Entry Level

Pleasanton, CA

11-50 employees

Machinery Manufacturing

About the position

Field Service Engineers at Axcelis are tasked with traveling to customer locations or being assigned to specific customer sites to ensure the effective installation, startup, diagnosis, service, and repair of Axcelis equipment. This role is critical as it serves as the primary liaison between Axcelis and its customers, addressing various administrative, technical, operational, and maintenance issues. The engineers are expected to assist customers by selling and installing equipment modifications, upgrades, and service contracts that enhance the operation of Axcelis products. Under close supervision, Field Service Engineers execute activities related to the Aftermarket business, which includes installing equipment, investigating and resolving customer-reported technical problems, and implementing solutions to prevent future operational or service difficulties. Responsibilities include troubleshooting and repairing complex electronic and mechanical problems, ensuring that the customer's facility and all support equipment are ready for the installation of new equipment, and coordinating assembly rebuilds and preventive maintenance on all Axcelis products. Additionally, these engineers interface with technical support, design engineering, and manufacturing engineering teams to discuss tooling, preventive maintenance procedures, and design reliability. They are also responsible for completing field service reports after each assignment using the Axcelis Business System (FSO and Insight) and must work from engineering drawings, schematics, and technical manuals during installations, debugging, and repairs. Adherence to established cleanroom cleanliness requirements, procedures, and protocols is mandatory.

Responsibilities

• Travel to customer locations or be assigned to an individual customer site.
• Responsible for all on-site installations, startup, diagnosis, service, and repair of Axcelis equipment.
• Function as Axcelis' liaison with customers on administrative, technical, operational, and maintenance issues.
• Troubleshoot and repair complex electronic and mechanical problems.
• Ensure customer's facility and all support equipment is ready and available for installation of equipment.
• Coordinate and perform assembly rebuilds and preventive maintenance on all Axcelis products.
• Interface with technical support, design engineering, and manufacturing engineering on tooling, preventive maintenance procedures, design, and reliability.
• Complete field service reports after each assignment using Axcelis Business System (FSO and Insight).
• Work from engineering drawings, schematics, and technical manuals during the installation, debugging, and repair of Axcelis equipment.
• Follow all established cleanroom cleanliness requirements, procedures, and protocols.

Requirements

• Ability to interface with multiple departments to ensure consistent and effective communication.
• Ability to build relationships with customers, vendors, and department contacts.
• Ability to apply ingenuity and logic to resolve complex electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems problems for all Axcelis products.
• Maintain technical proficiency on semiconductor equipment.
• Ability to read, write, comprehend, and speak English sufficiently well to perform job functions.

Nice-to-haves

• Skilled at customer service, Microsoft Products, and general computer skills.
• Knowledge of customer focus, semiconductor equipment/parts, and Axcelis specific policies (T&E).