Field Service Engineer 1 - Cleveland, Northeast, Ohio area.

GE Healthcare

Full-time - Entry Level

Remote

Chemical Manufacturing

About the position

The Field Engineer I at GE Healthcare is responsible for performing timely and accurate Preventative Maintenance on various modalities of medical equipment. This entry-level position is designed for individuals who are eager to learn and grow within the field of healthcare technology services. The Field Engineer I will work closely with experienced Field Engineers, both onsite and remotely, to develop skills in troubleshooting, repair, and equipment installation techniques. The role emphasizes customer satisfaction through service excellence, particularly within the greater Cleveland, Northeast Ohio area. In this position, the Field Engineer I will learn to complete Preventative Maintenance, Field Modification Instructions (FMIs), and Instrument Service Information (ISIs) accurately and on time. They will assist more experienced engineers with equipment installations and basic troubleshooting and service repair needs. Effective communication is crucial, as the Field Engineer I will partner with teammates and customers to ensure issues are resolved promptly, leading to enhanced customer satisfaction. The role also involves recommending value-added services to customers, maintaining service logs, ordering repair parts, and managing cycle times. The Field Engineer I will engage with commercial counterparts to identify potential sales leads and participate in sales opportunities, such as contract renewals. They will focus on understanding customer needs and building strong relationships to become a trusted partner in their business. Keeping up to date with competitor information and market trends is also an essential part of the role. The Field Engineer I is expected to answer service calls independently within one year of employment, demonstrating their growing expertise in the field.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.

Benefits

• Relocation Assistance Provided