Field Service Engineer 1 - Erie, Northwest, PA area.

GE Healthcare

Full-time - Entry Level

Chemical Manufacturing

About the position

The Field Service Engineer will be responsible for performing preventative maintenance, installations, troubleshooting, and repairs on medical equipment within the healthcare system in the Erie, Northwest, PA area. This role is crucial in ensuring the functionality and reliability of life-changing medical technology, contributing to the overall mission of GE HealthCare to improve lives in critical moments.

Responsibilities

• Complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process and work closely with region and national support to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, enhancing the relationship with the customer.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.

Benefits

• Professional development opportunities
• Challenging career paths
• Competitive compensation
• Relocation assistance