GE Healthcare
posted 3 months ago
The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system within the greater Erie, Northwest, PA area. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. In this role, you will learn to complete on-time and accurate Preventative Maintenance, FMIs, and/or ISIs. You will assist more experienced field engineers with equipment installation and work with them on basic troubleshooting and service repair needs on designated equipment. Effective communication and partnership with teammates and colleagues are essential, as well as learning to communicate effectively with customers to ensure resolution and proper follow-up, leading to customer satisfaction. You will partner with customers and recommend value-added services that will help them run their business more efficiently. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times is crucial. You will utilize the GEHC escalation process as needed and work closely with regional and national support to define and implement corrective action plans to resolve customer issues in a timely manner. As a member of the account community for key accounts, you will effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. Your focus will be on customer needs and satisfaction, enhancing the relationship with the customer to ultimately become a perceived partner in their business. Keeping up to date with competitor information and market trends will also be part of your responsibilities. You will be expected to answer service calls independently without assistance within one year of employment.