Field Service Engineer 2 - Wknd Shift

Intuitive - Orlando, FL

Full-time

Orlando, FL

Miscellaneous Manufacturing

About the position

As a Field Service Engineer 2 at Intuitive, you will play a crucial role in the installation, support, troubleshooting, repair, and maintenance of robotic-assisted surgical products. Your primary focus will be to ensure that service agreements and warranty obligations are met while exceeding customer expectations. This position requires expertise in electro-mechanical systems and exceptional customer service skills, allowing you to work closely with customers to resolve issues and provide outstanding support.

Responsibilities

• Install, support, troubleshoot, repair, and maintain all Intuitive products within the designated area.
• Ensure compliance with all department and company policies.
• Provide quarterly reviews and assessments of the assigned area of responsibility to management.
• Document service activities accurately and maintain comprehensive records and reports.
• Provide technical support to end-users and other Intuitive employees.
• Conduct training sessions at Intuitive facilities, training centers, and hospitals.
• Perform scheduled maintenance activities including system inspections, preventive maintenance, software updates, and upgrades.
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment according to procedures.
• Coordinate and perform system and hardware delivery and installation.
• Maintain compliance with O.R. protocol and HIPAA standards.
• Complete administrative duties including spare parts inventory and expense reports within specified timeframes.
• Maintain all Intuitive-provided items such as tools, vehicles, and laptops.
• Support and collaborate with Intuitive teams to facilitate company goals.
• Provide feedback to HQ and participate in continuous improvement projects.
• Manage all aspects of the assigned area, including customer needs and system configurations.

Requirements

• Demonstrated ability to work effectively as part of a team.
• Proven problem-solving skills and critical thinking abilities.
• Solid time management skills with the ability to prioritize tasks and meet deadlines.
• Ability to travel up to 70% as required by management.
• Willingness to perform ad hoc tasks assigned by management.
• Reside within a reasonable distance of the assigned territory.
• Ability to work a flexible shift as required.

Nice-to-haves

• 1-3 years of Field Service Experience preferred.
• Associate's degree in a related field or equivalent training/experience preferred.
• Proven track record of troubleshooting electro-mechanical systems required.
• Good written and oral communication skills.
• General computer skills.
• Comfortable working off hours with limited support.
• Excellent administrative and record-keeping skills.

Benefits

• Market-competitive compensation packages including base pay, incentives, benefits, and equity.