Field Service Engineer 2

$82,368 - $123,552/Yr

GE Healthcare - New York, NY

Full-time - Mid Level

Remote - New York, NY

Chemical Manufacturing

About the position

The Field Service Engineer 2 at GE Healthcare is responsible for performing timely and accurate preventative maintenance on various medical equipment modalities. This role serves as the primary point of contact for customers, ensuring high levels of service satisfaction and addressing advanced repair needs. The engineer will also mentor less experienced team members and engage with customers to recommend value-added services, all while maintaining compliance with quality and safety standards.

Responsibilities

• Complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Perform installation, validation, and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Effectively communicate and partner with teammates and colleagues.
• Lead communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently and without assistance.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education; and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.

Nice-to-haves

• Strong coaching and mentoring skills.
• Strong time management and organization skills and ability to juggle multiple responsibilities.
• Self-motivated.
• Strong networking and interpersonal skills.
• Training and experience in multiple modalities.
• Demonstrated understanding that customers determine our success.
• Operate with efficiency and sense of urgency.
• Willingness to learn and adapt to changing environments.
• Empower and inspire others.
• Ability to deliver results in an uncertain environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement