Field Service Engineer 2

$74,485 - $90,002/Yr

OSI Systems - Seattle, WA

Full-time - Mid Level

Seattle, WA

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer 2 at Rapiscan is responsible for ensuring customer satisfaction with the performance of Rapiscan equipment. This intermediate-level position requires advanced troubleshooting and diagnostic skills, with a significant amount of travel expected, up to 100%. The role involves performing emergency services, maintenance, customer training, and supporting new product initiatives, while also assisting in the training of junior engineers.

Responsibilities

• Perform service and maintenance for Rapiscan systems as requested by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting, and customer management.
• Communicate with customers during system corrective and preventative visits to ensure work is executed according to plan.
• Coordinate with Customer Service Coordinators to ensure timely delivery of parts and materials.
• Maintain and carry Field Service Tool Set.
• Assist FSE 1's or peers when needed or requested.
• Complete timely reporting of labor, expense, and materials to support service contract requirements.
• Ensure proper distribution and storage of all required documentation per Rapiscan policy.
• Follow company safety program requirements.
• Provide system status updates and communicate areas of customer concern to management.
• Carry company-provided cell phone and laptop and be on call.
• Maintain positive control of tools, meters, and test equipment.
• Report any quality problems or defects to management.

Requirements

• Minimum 5 years of experience supporting complex capital equipment in a service capacity; previous X-Ray experience is a plus.
• B.S. in Electronic Technology or Engineering with Mechanical Engineering experience.
• Strong knowledge of Analog, Digital, and Mechanical systems.
• Networking hardware and software knowledge and application skills are essential.
• Database management and programming skills, including software/firmware protocols.
• Strong written and verbal communication skills; multi-lingual is a plus.
• Good working knowledge of Microsoft Office suite and ERP systems (D365 preferred).
• Ability to work independently and make logical decisions based on company guidelines.
• Must be able to stand, bend, stoop, walk, and lift up to 50 pounds daily.

Nice-to-haves

• Experience with X-Ray systems is preferred.
• Multi-lingual communication skills.

Benefits

• Health insurance
• Life insurance
• Paid holidays
• 401k plan
• Flexible scheduling
• Professional development opportunities