Field Service Engineer 2

Makino - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Merchant Wholesalers, Durable Goods

About the position

The Field Service Engineer is a key member of the Customer Support Department, responsible for the installation, maintenance, troubleshooting, and repair of Makino machinery at customer locations. This role requires a customer-focused professional with a positive attitude and strong customer service skills, ensuring high-quality support and technical knowledge to clients.

Responsibilities

• Travel to customer locations to install, troubleshoot, maintain, and repair Makino machinery.
• Utilize machine tool manuals, technical documents, and internal resources to research machine issues and determine solutions.
• Ensure proper documentation regarding machine issues, repairs, installation, and troubleshooting techniques.
• Maintain in-depth knowledge of the machine tool industry and Makino product lines.
• Train customers on the functions of the machinery.

Requirements

• 3-5 years of experience in mechanical and electrical repair, maintenance, and programming with a CNC machine tool builder or distributor.
• Excellent technical, communication, and presentation skills.
• Ability to read and interpret drawings and schematics.
• Strong analytical and troubleshooting skills.
• Valid Driver's License.

Benefits

• Competitive pay
• Generous medical and dental benefits
• 100% company paid long-term disability (LTD) and short-term disability (STD)
• 3 weeks of vacation and one week of personal time
• Bonus program
• Wellness program
• Ongoing training