Field Service Engineer 4

Lam Research - Hillsboro, OR

Full-time - Mid Level

Remote - Hillsboro, OR

Machinery Manufacturing

About the position

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. As a Field Service Engineer, you will step into the limelight of customer support, ensuring the operational excellence of our complex semiconductor equipment. Your work goes beyond installations and troubleshooting; it involves understanding customer needs and collaborating with various teams to deliver effective solutions. You will be responsible for providing quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. This role is critical in minimizing downtime and ensuring customer satisfaction through effective problem-solving and technical expertise. In this position, you will analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level. You will keep up to date on semiconductor capital equipment and Lam products through continuous learning, training, and certification. Additionally, you will perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer. As a subject matter expert, you will represent Lam to our valued customers, delivering exceptional customer satisfaction and leading improvement programs. Your role will also involve providing technical instruction, leadership, and mentoring for more junior engineers, ensuring project completion on time and fostering a collaborative work environment.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Partner directly with customers at management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs.
• Transparently discuss opportunities and challenges with customers to increase trust.
• Provide technical instruction, leadership, and mentoring for more junior engineers.
• Coach and delegate to more junior employees to ensure project completion on time.

Requirements

• Bachelor's degree in Electronics, Engineering, or related field and 8+ years of experience; or Master's degree with 6+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety of shifts including compressed and alternative workweeks including overtime and on-call if needed.

Nice-to-haves

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.

Benefits

• Comprehensive benefits package including health insurance, dental insurance, and vision insurance.
• 401k retirement savings plan with matching contributions.
• Flexible work location models including hybrid roles.
• Opportunities for continued education and professional development.
• Employee discounts and wellness programs.