ABB - Dallas, TX
posted 3 months ago
As a Field Service Engineer specializing in Advanced Methane Leak Detection at ABB, you will play a crucial role in executing service work that adheres to ABB's quality and safety guidelines. This position is designed for individuals who are passionate about delivering exceptional customer service while ensuring the highest standards of operational excellence. You will be responsible for planning and executing service work according to customer orders and expectations, which will require effective communication regarding service timelines and expectations to ensure customer retention. Your work will primarily be remote, with a focus on the Measurement & Analytics division, ideally based in Oklahoma or the Southwestern US, such as Dallas, TX. You will engage directly with customers on-site to identify opportunities for operational improvements and to address any pain points they may be experiencing. This role involves performing field service tasks, diagnosing technical issues, and conducting analyses through both remote and on-site activities in the service categories and products for which you are certified. Additionally, you will be responsible for preparing material lists necessary for service activities, ensuring that all materials, parts, and equipment are available and meet the required quality standards. In this role, you may also act as a trainer for field service associates and customers, sharing your expertise and contributing to the development of a high-performing team. This position offers a unique opportunity to thrive in a collaborative environment while making a significant impact on customer satisfaction and operational efficiency.