Sartorius - Chicago, IL
posted 4 months ago
As a Field Service Engineer at Sartorius, you will play a crucial role in ensuring the optimal performance of our systems through installation, commissioning, calibration, and preventative maintenance. Your daily responsibilities will include performing break/fix repairs across a range of Sartorius systems, maintaining fault-finding data, and providing feedback on product performance to both customers and internal teams. You will be expected to adhere to all service procedures to keep customer information and product software/configuration accurate and up to date. Additionally, you will be responsible for keeping detailed records of your time, expenses, and work performed, making independent decisions regarding the repair of field equipment based on service level agreements and customer support contracts. In this role, you will acquire in-depth product knowledge and demonstrate a commitment to self-improvement. Collaboration with teams will be essential, especially when escalating system issues that cannot be resolved independently. The position is field-based, requiring a willingness to travel up to approximately 80% within the assigned Midwest territory, primarily Southern Wisconsin or Northern Illinois, with occasional travel outside this area. Physical demands include lifting up to 50 lbs occasionally and up to 20 lbs frequently to move objects.