Field Service Engineer (Brooklyn, NY)

$66,560 - $99,840/Yr

GE Healthcare - New York, NY

Full-time - Entry Level

New York, NY

Chemical Manufacturing

About the position

The Field Service Engineer at GE Healthcare is responsible for addressing daily service repair needs of medical equipment, particularly focusing on C-Arm and OEC equipment. The role emphasizes customer satisfaction through service excellence, ensuring compliance with regulatory requirements, and maintaining effective communication with clients.

Responsibilities

• Perform basic troubleshooting, installation, maintenance, and service repair on designated equipment.
• Complete Preventative Maintenance and Field Modification Instruction.
• Order and manage repair parts cycle times.
• Maintain customer service logs and internal service records in a timely manner.
• Communicate daily with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintain tools and test equipment properly and ensure they are calibrated.
• Meet Health and Human Services, Environment Health and Safety, and other applicable regulatory requirements.
• Manage vendors' service delivery processes in compliance with GE Healthcare policies.
• Utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis for effective problem solving.
• Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
• Train clinical staff on designated equipment as needed.

Requirements

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military education, or an Associate's Degree with 2 years of experience servicing electronic equipment, or a High School Diploma/GED with 12 or more years of experience servicing electronic equipment.
• Experience interfacing with internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Ability to meet customer vendor credentialing requirements.
• Legal authorization to work in the U.S.

Nice-to-haves

• Excellent analytical and communication skills to convey complex technical issues simply.
• Six Sigma trained/certified.
• Ability to establish good relationships with customers and staff.
• Adaptability to team dynamics and building team spirit.
• Awareness of competitor information and market trends.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contributions
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement