Emulate - San Diego, CA
posted 3 months ago
The Field Service Engineer (FSE) is a critical technical role within the Global Customer Success Team at Emulate, Inc., primarily servicing the Western states, with a focus on the Los Angeles, San Diego, and San Francisco metro areas. This position is responsible for providing technical support, diagnostics, and troubleshooting for Emulate systems, both onsite and remotely. The FSE will leverage extensive knowledge of microfluidic pressure-driven systems and demonstrate a strong commitment to customer support. Key responsibilities include documenting repairs, calibrating, and validating Human Emulation Systems. The ideal candidate will possess the ability to diagnose and independently repair instruments, with a background in troubleshooting and failure analysis. This role requires significant travel, up to 80%, and may involve travel outside the assigned territory. At Emulate, we are dedicated to fostering a culture that promotes collaboration, growth, and inclusivity. As a member of our team, you will be part of a mission-driven organization that values curiosity, relentlessness, accountability, humanity, and unity. These core values guide our work and interactions, ensuring that we not only meet our customers' needs but also contribute positively to the workplace environment. The FSE will be expected to engage with customers professionally, manage time effectively, and adhere to safety and quality standards while continuously seeking to improve our products and processes.