Field Service Engineer (Chandler, AZ)

Akrion Technologies Inc. - Chandler, AZ

Full-time - Entry Level

Remote - Chandler, AZ

About the position

The Field Service Engineer at Akrion Technologies Inc. is responsible for conducting field service maintenance activities on semiconductor capital equipment. This role involves preventative maintenance, troubleshooting advanced technical and mechanical problems, coordinating customer site-specific activities, and managing FIT team members during installations. The position requires a high level of customer satisfaction and technical support, both on-site and remotely.

Responsibilities

• Perform maintenance, installation and troubleshooting on Akrion products at customer locations.
• Provide technical support to company factory and sub-contractors during module and equipment assembly and start up.
• Provide technical support (phone / e-mail) and training to customers for troubleshooting and maintenance.
• Write technical literature regarding product enhancements and upgrades.
• Establish and maintain a high level of customer satisfaction.
• Provide after hour phone support when required and after hour on-site service support if necessary.
• Other duties as assigned.

Requirements

• Completed technician or engineering education, preferably in Electrical Engineering and / or a minimum of 3 years Wet Cleaning or similar industry experience.
• Knowledge of the Semiconductor Industry, Silicon Wafer Fabrication, Environmental, Health and Safety, Flow Controls, Pneumatics, Chemistry, and basic Computer Programming.
• Able to function under a considerable amount of stress.
• Good communication skills (verbal and writing) to handle direct communication with company staff as well as customers.
• Familiar with MS Office, Windows Operating System and Internet e-mail.

Nice-to-haves

• Preferred candidates reside in Chandler, AZ.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance