Field Service Engineer Chicago - 280918-4498

Merck KGaA Darmstadt Germany - Kankakee, IL

Full-time

Kankakee, IL

Chemical Manufacturing

About the position

The Field Service Engineer at MilliporeSigma plays a vital role in providing exceptional technical support and expertise to customers in the Chicago area. This position involves the installation, repair, preventative maintenance, and qualification of water purification systems, ensuring optimal performance and customer satisfaction. The engineer will work with state-of-the-art equipment and technologies, providing on-site solutions and backup support to neighboring territories as needed.

Responsibilities

• Provide professional service on a timely basis, including PMs, installations, repairs, and system validations/qualifications.
• Accurate and detailed completion of Work Orders and related documentation.
• Close Work Orders daily and provide customers with appropriate documentation of work completed.
• Maintain an accurate daily schedule for internal visibility and communicate with customers ahead of time.
• Notify Manager when schedule impacts customer satisfaction or work cannot be completed in the requested time frame.
• Maintain physical consignment inventory in accordance with SOP and ensure accuracy compared to actual inventory.
• Maintain tools and test equipment in proper working order and calibration.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
• Maintain timely, courteous, effective, and professional communications with all customers, internal and external.
• Assist with custom engineered system installations with support from the Supervisor, Manager, and/or Custom Systems Team.
• Submit expense reports every two weeks.

Requirements

• High School diploma or GED with 3+ years of field service experience.
• Skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience.

Nice-to-haves

• Electronics background/experience.
• Ability to read and understand technical documents.
• Proficient with tools and test equipment, including basic precision hand tools and voltage meters.
• Strong technical acumen with the ability to troubleshoot and resolve complex equipment issues.
• Excellent communication and interpersonal skills with a customer-focused approach.

Benefits

• Company vehicle provided for travel.
• Overnight travel opportunities for training and team meetings.