Field Service Engineer - Chicago, IL

$70,000 - $80,000/Yr

Danaher - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

1,001-5,000 employees

Computer and Electronic Product Manufacturing

About the position

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence. Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. In this role, you would have an opportunity to work cross functionally with a diverse team. Do you enjoy delivering outstanding customer service, continuous improvement and being part of a team that accelerates growth of Life Science products and services? Do you enjoy working autonomously to achieve team goals? Then, read on! We are currently seeking a Field Service Engineer who will be responsible for customer satisfaction in all aspects of the job including increased throughput, decreased downtime, regular Preventive Maintenance, and regular upgrades. This person will be a clear advocate for the customer (internally and externally) and a steward for the company. This position is part of the Global Service Organization and will be working remotely to cover Chicago, Illinois.

Responsibilities

• Servicing Beckman Coulter products at the customer facility.
• Cultivating customer relationships and supporting commercial initiatives.
• Driving a sense of urgency to ensure the customer needs are addressed promptly with an emphasis on a 'first time fix' through the problem-solving process.
• Mentoring peers on Technical and Business aspects of role.

Requirements

• Associate's degree in mechanical, electrical, biomedical engineering, life science or equivalent military experience.
• 3+ year experience problem solving, diagnosing, or troubleshooting challenges with instrumentation using a variety of methods.

Nice-to-haves

• Prior laboratory or field service experience
• Experience working in a regulated laboratory environment

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)