Field Service Engineer - Columbia, South Carolina

$60,507 - $103,750/Yr

Koninklijke Philips N.V - Columbia, SC

Full-time - Entry Level

Columbia, SC

Ambulatory Health Care Services

About the position

The Field Service Engineer role at Philips involves providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of diagnostic imaging equipment at customer sites. The position requires a strong technical background and the ability to manage customer relationships effectively while adhering to regulatory requirements and company standards.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and meeting commitments and arrival times.
• Understand the customer's business and competitive environment to generate service revenue.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes, including timesheets and service work orders.
• Utilize tools and resources to resolve customer and system problems timely and effectively.
• Complete preventative maintenance, Field Change Orders, installations, and diagnose and resolve electronic, network, and mechanical problems.

Requirements

• 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to work in various environments including office, remote, and healthcare settings.

Nice-to-haves

• Preferred experience in diagnostic x-ray/cath labs/imaged guided therapy equipment.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities