Field Service Engineer, Compressors (Remote East Coast)

Danfoss

Full-time - Mid Level

Remote

Machinery Manufacturing

About the position

The Field Service Engineer at Danfoss is responsible for providing technical and application support to both internal and external customers, including OEMs, system integrators, and distributors. This role focuses on after-sales support, which encompasses product support, commissioning, training, troubleshooting, servicing, and repair of Danfoss products in the North America region. The position is remote, with a preference for candidates located in a mid-Atlantic state, and requires significant travel within North America.

Responsibilities

• Provide technical product advice and post-sales support to internal and external customers.
• Work closely with Danfoss Sales to demonstrate the value of Danfoss products in the North American market.
• Provide technical support to customers on commissioning and troubleshooting, including reviewing customer drawings and specifications, product queries, technical issues, and product launches.
• Conduct activities following Danfoss engineering and quality procedures.
• Perform other duties as may be required from time to time.
• Co-ordinate with the Services supervisor on all resources required for the timely completion of routine repair and maintenance activities including commissioning and troubleshooting.
• Work with all engaged internal and external resources, who provide installation and servicing of Danfoss products.
• Provide frontline support for technicians.

Requirements

• Preferred Associate's (AA) degree in HVAC/REF or equivalent from a two-year college or technical school or equivalent relevant experience.
• Digital literacy including word processing, spreadsheets, databases, Internet software, E-mail, and Windows 10/11.
• Excellent verbal and written communication skills.
• Independent, self-motivated, self-organized.
• Results-oriented and eager to contribute.
• Ability to effectively present information in one-on-one and group situations to customers and coworkers.
• Able to work calmly under pressure - experience in commissioning activities.
• Ability to travel up to 75% of the time, sometimes at short notice.

Benefits

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Personal Insurance
• Opportunity to join Employee Resource Groups
• State-of-the-art virtual work environment
• Employee Referral Program