Field Service Engineer - CT/IGT (Harrisburg/York PA)

$63,710 - $109,200/Yr

Koninklijke Philips N.V - Harrisburg, PA

Full-time - Entry Level

Harrisburg, PA

Ambulatory Health Care Services

About the position

The Field Service Engineer role at Philips involves providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of diagnostic imaging equipment at customer sites in the Harrisburg/York, Pennsylvania area. The position requires a strong technical background and the ability to manage customer relationships effectively while adhering to regulatory requirements and company standards.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and setting clear expectations.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes, including timesheets and service work orders.
• Utilize tools and resources to resolve customer and system problems in a timely manner.
• Complete preventative maintenance, Field Change Orders, installations, and related tasks.

Requirements

• 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

Nice-to-haves

• Preferred experience in diagnostic x-ray/cath labs/imaged guided therapy equipment.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities