Philips - Chicago, IL
posted 4 months ago
As a Field Service Engineer specializing in CT/MRI, you will play a crucial role in enhancing customer relationships through your technical expertise. Your primary responsibilities will include installing, troubleshooting, servicing, and maintaining medical imaging equipment at various customer sites. This position requires you to reside in or be within commuting distance of Chicago, IL, as you will be expected to provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to effectively address and resolve customer needs. You will need to understand the customer's business and competitive environment to generate service revenue. Active participation as a member of the regional work team is essential, as you will work to improve team processes and identify training gaps. You will also seek opportunities to increase your capability and capacity, which may involve becoming qualified in multiple modalities and learning new tools. Administrative duties are a significant part of this role, and you will be responsible for completing all necessary paperwork within established Philips, State, and Federal regulatory requirements and timeframes. This includes timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, and other related documentation. Adhering to established training, quality, and safety requirements is critical. You will be expected to utilize tools, support, resources, and escalation processes to resolve customer and system problems in a timely and effective manner. Completing PMs, FCOs, installations, and all related tasks, including diagnosing and resolving electronic, network, and mechanical problems, will be part of your daily responsibilities. The role requires approximately 70% travel across the specified geography, with an average driving time of 1-4 hours daily, and may include occasional overnight stays and travel by air and/or train.