Field Service Engineer (Denver, CO)

$61,300 - $98,600/Yr

Rigaku Americas Corporation - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

Merchant Wholesalers, Durable Goods

About the position

Rigaku is a world leader in X-ray diffraction (XRD), scattering, fluorescence, imaging analyses, Raman spectroscopy, and thermal analysis equipment manufacturing. Rigaku Americas Corporation is seeking a Field Service Engineer to perform planned maintenance on TXRF, XRF, and XRD instruments. This position will involve the installation, maintenance, and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other related devices. The role requires a significant amount of travel from Monday through Friday, with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems.
• Verify system performance and execute detailed preventive maintenance protocols.
• Conduct basic troubleshooting on-site using Digital Voltmeter (DVM).
• Qualify the instrument after service repair by executing operational and performance protocols.
• Make travel arrangements and generate individual expense reports.
• Secure customer's acceptance of the preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
• Attend certified Rigaku product training in Rigaku factory.
• Communicate and work closely with service/support centers.

Requirements

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver's license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction with the ability to communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport/VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• Life insurance
• Section 125 flexible spending accounts
• 401(k) plan