Field Service Engineer - Entry to Senior Level

Lam Research - Hillsboro, OR

Full-time - Entry Level

Remote - Hillsboro, OR

Machinery Manufacturing

About the position

As a Field Service Engineer at Lam Research, you will play a crucial role in customer support, ensuring the operational excellence of our complex semiconductor equipment. Your responsibilities will extend beyond mere installations and troubleshooting; you will be at the forefront of understanding customer needs and collaborating with various teams to deliver effective solutions. This position is available for multiple levels, from entry-level to senior-level, across locations in Oregon, Arizona, and Idaho. In this role, you will provide quality on-site repair and maintenance services, as well as complete installation and relocation start-up services for Lam's sophisticated electro-mechanical and electronic systems at customer sites. You will engage in analytical problem-solving, troubleshooting, and diagnostics, isolating issues to the component level and taking corrective actions to minimize downtime and equipment malfunctions. Keeping up to date with semiconductor capital equipment and Lam products through continuous learning and certification will be essential. You will also assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer. As a subject matter expert, you will represent Lam to our valued customers, ensuring exceptional customer satisfaction. Your role will involve troubleshooting and creating customer response action plans, transparently discussing opportunities and challenges to build trust. Additionally, you will provide technical instruction and mentoring for junior engineers, fostering a collaborative and supportive work environment.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Requirements

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Nice-to-haves

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.
• Experience in Plating/Wet Etch tools.
• Experience in Metals.
• Experience in ALD (PEALD and thermal ALD).
• Experience in Deposition (ALD, CVD, PECVD).

Benefits

• Comprehensive benefits package including health insurance, dental insurance, and vision insurance.
• Flexible work location models including hybrid roles that combine on-site collaboration with remote work options.
• Opportunities for continuous learning and professional development.
• Employee recognition programs and celebrations of team achievements.