Field Service Engineer - EUV

ASML - Boise, ID

Full-time - Entry Level

Boise, ID

5,001-10,000 employees

Machinery Manufacturing

About the position

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. In this role as a Field Service Engineer for EUV, you will be responsible for installing equipment at customer locations, including equipment with new features. This includes unloading components, inspecting for damage, assembling, aligning, and testing the equipment. You will analyze applicability, accuracy, and adherence to design specifications, evaluate and diagnose problems, and make appropriate repairs. It is essential to expediently escalate issues to supporting resources when necessary and work collaboratively with co-workers, customers, and field support to isolate and solve problems. Daily maintenance and optimization of equipment will be part of your responsibilities to enhance functionality and prevent issues. Additionally, you will train customers in the use and routine maintenance of the equipment, answer customer questions, and assist them in a professional manner. You will act as a resource for users on routine malfunctions, advise users on appropriate actions to correct malfunctions, and may recommend changes in user procedures. Administrative duties will also be part of your role, including managing work orders, field service reports, and preparing written technical reports independently. You will provide support and assistance to less experienced ASML personnel as necessary.

Responsibilities

• Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• Expediently escalate issues to supporting resources when necessary.
• Work with co-workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment.
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Requirements

• BS degree in an Engineering field or equivalent experience.
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Verbal and written language skills in English.
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Ability to train and mentor Engineers and customer employees.
• Hands on skills required to use basic hand tools, electrical diagnostic equipment, and to make sensitive mechanical adjustments.

Nice-to-haves

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Benefits

• 85% average employer-paid medical and dental benefits.
• 100% employer-paid vision benefits, basic life insurance.
• Generous time off per year as well as holidays including a holiday break.
• Flexible workplace policy.
• Tuition reimbursement to support career growth and development.
• ASML provides a generous employer match with immediate vesting in a 401k as well as an employee stock share purchase program.