Field Service Engineer - Field Base-Phoenix, AZ

$44,096 - $68,432/Yr

BD - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Miscellaneous Manufacturing

About the position

The position involves providing technical service support for BD medical systems and components within a designated territory. The role focuses on ensuring customer satisfaction through timely maintenance and repair services, requiring extensive travel and strong mechanical/electrical skills.

Responsibilities

• Provide technical support services including installation, maintenance and repair of BD medical systems and components.
• Assist in the development of local inventory levels by working closely with the regional distributor and dealers to assess service requirements.
• Manage service contracts with key accounts to ensure service levels are achieved.
• Interface between customers, dealers, sales representatives and BD to resolve service issues.
• Conduct training sessions at customer sites and at trade shows to improve understanding of products and applications.
• Maintain up-to-date records of service activities.
• Plan daily schedule to improve efficiency and effectiveness of service delivery.
• Ensure safe storage and transportation of parts and equipment.
• Perform additional assignments not listed above if requested by supervisor.

Requirements

• Associates degree or equivalent field service experience required.
• Ability to read, analyze and interpret business procedures, technical processes and regulatory codes.
• Basic computer knowledge required, Microsoft Office, Word, Excel, PowerPoint.
• Experience using software diagnostic tools.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously while maintaining a high level of attention to detail.
• Ability to understand complex technical information and communicate it simply to others.
• Strong organizational skills and ability to learn quickly.
• Ability to lift 40 lbs., climb ladders, and perform other routine service functions.
• Clean driving record and valid driver's license required.

Nice-to-haves

• Prior experience working with medical devices.
• Prior experience working with automated laboratory instrumentation.
• Prior experience solving electrical, electronic and/or mechanical problems.
• Prior experience performing repairs on equipment.
• Knowledge of laboratory safety practices.
• Familiarity with lab operations.
• Training in basic networking principles.
• Training in basic IT.

Benefits

• Competitive salary and hourly rate ranges.
• Opportunities for performance-based rewards and recognition.
• Support for associate well-being and development.