Field Service Engineer (Field Based in Nashville, TN)

$50,752 - $78,832/Yr

BD - Nashville, TN

Full-time - Entry Level

Nashville, TN

5,001-10,000 employees

Miscellaneous Manufacturing

About the position

The Field Service Engineer (FSE) role based in Nashville, TN, involves providing on-site support for flow cytometry instrumentation. This position requires a combination of technical expertise and customer service skills to ensure the installation, maintenance, and troubleshooting of diagnostic equipment, while adhering to industry standards and company policies.

Responsibilities

• Provide on-site support to customers, including installation and service of diagnostic instrumentation.
• Offer after-hours phone support and on-site assistance during holidays and weekends as needed.
• Maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation in accordance with GMP requirements.
• Manage time and expenses effectively, adhering to established guidelines for field service travel.
• Report quality control and technical issues to the Service Center and System Support Engineering Manager.
• Promote and maintain good customer relations through professional conduct and appearance.

Requirements

• A minimum of a High School diploma.
• At least 3 years of experience troubleshooting electronic instruments or components.
• A valid Driver's License with a clear Motor Vehicle Record (MVR).
• Ability to travel a minimum of 50%.

Nice-to-haves

• Experience with flow cytometry instrumentation.
• Technical military training.
• An Associate's or Bachelor's degree in Electronics, Engineering, or a related technical or biological field.
• Prior experience as a Field Service Engineer.
• Experience troubleshooting medical device instruments.
• Previous customer interfacing experience.
• Proficiency with MS Office applications, including Word and Excel.
• Familiarity with recent Mac and PC operating systems.
• Experience with tools and test equipment such as digital volt meters and oscilloscopes.

Benefits

• Competitive salary range of $24.40 - $37.90 USD per hour.
• Opportunities for professional development and career growth.
• Comprehensive benefits package including health insurance and retirement plans.