Field Service Engineer- Field Based (Scranton, Pennsylvania)

About the position

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions and clinical trials. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers. The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Responsibilities

• Provide service, preventive maintenance, modifications, and installations of BD Life Sciences equipment at Customer sites with minimal direction.
• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Manage company assets including, company car, cell phone, computer, tablet, tools, inventory parts, etc.
• Establish and foster positive business relationships with customers and peers.
• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
• Provide ongoing feedback to customers in regard to instrument repair and status.
• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support.
• Work closely with district team leads and dispatch to schedule and support customer base.

Requirements

• High School Diploma
• 4 years Field Service experience
• Computer literate in Microsoft word, excel, PowerPoint and be able to utilize computer-based tools for reports, email and general communication
• Interface with customers, peers, and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
• Travel a minimum of 50%
• Willingness and ability to work different shifts, on-call, nights and week-ends in case of need
• Current valid Driving license and good driving record over the last 3 years is required

Nice-to-haves

• Associate degree in electrical, mechanical or similar engineering or Biomedical program
• Military experience