Field Service Engineer - FIELD004790

$67,000 - $98,000/Yr

Park Place Technologies - Nashville, TN

Full-time - Mid Level

Remote - Nashville, TN

Repair and Maintenance

About the position

The Field Service Engineer (FSE) at Park Place Technologies is responsible for providing onsite technical support and system diagnostics to customers within a designated territory. This role requires a proactive approach to addressing system failures, ensuring customer satisfaction, and maintaining effective communication throughout the repair process. The FSE must be available for 24/7 support and is expected to manage inventory and administrative tasks efficiently.

Responsibilities

• Provides onsite technical customer support to ensure timely and effective response to customer service needs.
• Analyzes software and hardware error logs to ensure timely and effective repair.
• Utilizes diagnostic and troubleshooting techniques to address hardware, storage area network, and systems configuration issues.
• Manages inventory and parts based on service contracts, ensuring timely returns of bad or excess parts.
• Completes and returns audit forms, timesheets, and expense reports accurately and on time.
• Participates in team meetings and communicates effectively with the customer support center during repairs.

Requirements

• Minimum seven (7) years of specific experience working with OEM data center hardware.
• Successful prior field experience in a similar role.
• Solid technical aptitude and understanding of different OEM equipment.
• Ability to work long and/or unusual hours while maintaining effectiveness.
• Demonstrated experience providing customer service and prioritizing customer needs.
• Proven ability to work independently and collaboratively with others.
• CompTIA A+ and Server + certifications required.
• Valid driver's license and appropriate driving record based on travel requirements.
• Ability to lift 50 pounds and perform physical tasks such as standing, walking, and bending.

Nice-to-haves

• Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP.
• Bachelor's degree in a related field (i.e., Computer Science, Engineering) or equivalent experience preferred.

Benefits

• Work at home option available.
• Competitive salary range of $67k - $98k per year.