Field Service Engineer for (Boston MA)

$65,624 - $131,352/Yr

Abbott Laboratories - Remote, OR

Full-time - Entry Level

Remote - Remote, OR

10,001+ employees

Miscellaneous Manufacturing

About the position

The position is a remote role focused on providing technical support for Abbott's Diagnostic Division. The primary goal is to enhance customer loyalty and economic profitability through effective service delivery, including installation, maintenance, and troubleshooting of diagnostic instruments. The role requires collaboration with various teams to ensure customer satisfaction and adherence to compliance guidelines.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers.
• Support field personnel and district business objectives.
• Mentor other Field Service Representatives (FSRs).
• Troubleshoot and resolve customer complaints on complex instruments.
• Document complaint resolutions accurately and timely.
• Follow regulatory and compliance procedures.
• Maintain a safe work environment according to laboratory safety guidelines.
• Schedule and complete routine preventive maintenance and installations.
• Work effectively within a diverse team environment.
• Manage time, territory, and inventory efficiently.
• Participate in on-call rotation and after-hours responsibilities.
• Provide critical account support inside and outside of district boundaries.
• Maintain ownership of customer issues until resolution or handoff occurs.
• Achieve established business metrics including service sales and key performance indicators.

Requirements

• Bachelor's degree or equivalent relevant experience required.
• Practical experience interfacing with customers.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and in team situations.
• Proficient in computer skills including Word, Excel, PowerPoint, and remote troubleshooting.

Nice-to-haves

• Bachelor's or Engineering Degree in Biomedical, Electrical, Mechanical, or Medical Technology.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and student debt programs.
• Recognition as a great place to work in multiple countries.
• Diversity and inclusion initiatives.