Field Service Engineer - Grand Junction, CO

$65,000 - $85,000/Yr

Quidel Corporation - San Diego, CA

Full-time - Mid Level

Remote - San Diego, CA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate, and consistent testing where and when they are needed most—from home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration, and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. As we continue to grow as QuidelOrtho, we are seeking a Field Service Engineer in Grand Junction, CO. This is a work-from-home, remote position that offers a company car, gas card, cell phone, and laptop, with all vehicle maintenance covered by QuidelOrtho. This field-based position covers customers throughout Western Colorado, from Grand Junction to Buena Vista, CO. The role requires a qualified individual who has experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field. The Field Service Engineer will troubleshoot technical problems and systems issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinated product solutions. The position also involves conducting technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications. The individual will assess customer needs and recommend solutions in accordance with product specifications and customer requirements. Additionally, the role includes conducting technical training and product briefings with customers, vendors, and company representatives as needed, acting as the local on-site representative to the customer's organization, and managing all territory responsibilities including preventive maintenance and upgrades, including software and hardware. The Field Service Engineer will provide service support in the hospital/clinic laboratory environment and will be responsible for individual parts management, online training, and administrative expense reporting. Other work-related duties may be assigned as necessary.

Responsibilities

• Install, operate, maintain, repair, and modify electromechanical equipment in the field.
• Troubleshoot technical problems and systems issues.
• Determine technical solutions in accordance with product and customer specifications.
• Recommend actions to company or customer representatives for coordinated product solutions.
• Conduct technical analysis of product implementations, modifications, and enhancements according to customer specifications.
• Assess customer needs and recommend solutions in accordance with product specifications.
• Conduct technical training and product briefings with customers, vendors, and company representatives as needed.
• Act as local on-site representative to the customer's organization.
• Manage all territory responsibilities including preventive maintenance and upgrades, including software and hardware.
• Provide service support in the hospital/clinic laboratory environment.
• Manage individual parts, online training, and administrative expense reporting.

Requirements

• Minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent 4 years of military or field service experience required.
• Minimum 4 years experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field, required.
• Ability to organize and express ideas clearly, verbally and in writing, in individual or group situations.
• Possess appropriate technical knowledge and the ability to utilize that knowledge to effectively perform required job functions.
• Ability to effectively manage assigned workload within allotted time constraints.
• Must have the ability to lift 75 lbs.
• A valid driver's license is always required.
• Extended hours may be required.

Nice-to-haves

• Experience within Healthcare or Medical Device industry.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Employee assistance program
• Employee Stock Purchase Plan
• Paid time off (including sick time)
• Paid Holidays