Makino - Naperville Park District, IL
posted 6 months ago
The Field Service Engineer at Makino plays a crucial role within the Customer Support Department, focusing on the installation, maintenance, troubleshooting, and repair of Makino machinery at customer locations throughout the Greater Chicago region. This position is essential for ensuring that customers receive the highest level of service and support, enabling them to operate their machinery effectively and efficiently. The ideal candidate will be customer-focused, possess a positive attitude, and demonstrate exceptional customer service skills. The role requires a commitment to quality and a proactive approach to problem-solving, as well as the ability to work independently and as part of a team. In this position, the Field Service Engineer will travel to various customer locations to perform installations, troubleshoot issues, and provide maintenance and repair services. This involves utilizing machine tool manuals, technical documents, and internal resources to research machine issues and determine effective solutions. Proper documentation of machine issues, repairs, installations, and troubleshooting techniques is critical to maintaining high standards of service and ensuring customer satisfaction. The engineer will also be responsible for training customers on the functions of the machinery, enhancing their understanding and operational capabilities. Candidates should have a strong background in the machine tool industry, particularly with CNC machinery, and be prepared to maintain an in-depth knowledge of Makino's product lines. The role may require some overnight travel, and a valid driver's license is necessary for this position. Overall, the Field Service Engineer is a vital link between Makino and its customers, ensuring that the machinery operates at peak performance and that customer needs are met promptly and effectively.