Field Service Engineer (Henderson, NC)

$54,704 - $109,408/Yr

Abbott Laboratories - Remote, OR

Full-time - Entry Level

Remote - Remote, OR

10,001+ employees

Miscellaneous Manufacturing

About the position

The position involves providing technical support for Abbott's Diagnostic Division, focusing on customer service and satisfaction through effective troubleshooting, maintenance, and installation of diagnostic instruments. The role requires collaboration with various teams to ensure compliance and quality standards while managing customer relationships and achieving business metrics.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers.
• Troubleshoot and resolve complaints on complex instruments.
• Document complaint resolutions accurately and timely.
• Schedule and complete routine preventive maintenance and installations.
• Support on-call rotation and manage time, territory, and inventory effectively.
• Provide critical account support and maintain ownership of customer issues until resolution.
• Champion the use of remote support tools to improve instrument uptime.
• Achieve established business metrics including service sales and key performance indicators.

Requirements

• Bachelor's degree or equivalent relevant experience required.
• Practical experience interfacing with customers.
• Strong troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.

Nice-to-haves

• Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and education benefits.
• Career development opportunities within an international company.