FIELD SERVICE ENGINEER (HENDERSON, NC)

$54,704 - $109,408/Yr

Abbott Laboratories - Henderson, NC

Full-time - Entry Level

Remote - Henderson, NC

10,001+ employees

Miscellaneous Manufacturing

About the position

The Field Service Engineer at Abbott is responsible for providing on-site technical support to customers, ensuring the effective installation, maintenance, and troubleshooting of diagnostic instruments. This role emphasizes customer satisfaction through proactive account management and collaboration with various teams to meet business objectives. The position requires a strong technical background and the ability to work independently while adhering to compliance and quality standards.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers.
• Troubleshoot and resolve complaints on complex instruments.
• Document complaint resolutions accurately and timely.
• Schedule and complete routine preventive maintenance and installations.
• Work effectively within a diverse team environment and support on-call rotation.
• Manage time, territory, and inventory efficiently.
• Provide critical account support and maintain ownership of customer issues until resolution.
• Achieve established business metrics including service sales and key performance indicators.

Requirements

• Bachelor's degree or equivalent relevant experience required.
• Superior technical competency in diagnostics and troubleshooting.
• Ability to manage accounts proactively and effectively communicate with customers.

Nice-to-haves

• Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience interfacing with customers.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and education benefits.
• Career development opportunities within an international company.