Field Service Engineer - HMI

ASML - Boise, ID

Full-time - Entry Level

Boise, ID

5,001-10,000 employees

Machinery Manufacturing

About the position

The Field Service Engineer - HMI at ASML is responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites. This role involves independent problem-solving, executing maintenance activities, and providing technical support to customers while ensuring the transfer of know-how. The engineer will work closely with customers and internal teams, coaching junior engineers and contributing to process improvements.

Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Maintain and service photo lithography equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit.
• Periodically install new equipment, perform upgrades on existing equipment and system relocations.
• Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.
• Advise customer on actions to correct system malfunctions.
• Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance.
• Coach junior engineers in their growth and development.
• Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible.

Requirements

• Associates' degree in an Engineering field or similar degree with equivalent years of experience.
• Minimum 2 years of experience in a role that requires hands-on Mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, and semiconductor processes.
• Minimum 6 months experience in MS Office.
• Minimum 6 months experience training or mentoring peers.

Nice-to-haves

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Benefits

• Good salary for graduate position
• Good for work life balance
• Good benefits and flexibility
• Great people to work with
• Good management