Field Service Engineer HW- Denver, CO

About the position

The Field Service Representative (FSR) at Varian Medical Systems is responsible for ensuring that customer equipment operates efficiently by providing service and repair support. This role involves troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on designated VMS equipment. The FSR operates within a specific service territory and is the primary contact for customer service, requiring strong communication skills and the ability to manage time effectively to prioritize customer requests and maintain relationships.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory.
• Perform preventative maintenance, installations, and upgrades according to VMS guidelines.
• Manage time and maintain a schedule for service calls and preventative maintenance.
• Assess and prioritize the urgency of customer requests and follow through to completion.
• Escalate incidents when necessary and request additional assistance from more experienced representatives.
• Maintain effective territory management and expense control, including timely completion of reports.
• Develop and maintain strong customer relationships through effective communication.

Requirements

• Minimum of a High School Degree or Equivalent; Associate degree or technical/vocational training preferred.
• 2 - 5 years of related experience in electronics or a similar field.
• Sound knowledge of electronic and electro-mechanical engineering principles.
• Professional experience with testing equipment for verification and calibration of electronic equipment.
• Proficient in diagnosing and solving moderately complex mechanical problems.
• Ability to identify and repair routine software and network problems.

Nice-to-haves

• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.
• Military experience with electronics is a plus.

Benefits

• Competitive salary range of $61,200 - $104,100 based on experience and location.
• Opportunities for professional development and training.
• Inclusive workplace culture that values diversity.