Cytek Biosciences - San Diego, CA

posted 2 days ago

Full-time - Entry Level
San Diego, CA
Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer I/II will be responsible for visiting customer sites to install, troubleshoot and maintain equipment. This role requires proficiency in handling flow cytometers and Cytek Upgrade products, ensuring timely and effective service delivery. The engineer will work professionally and courteously with customers, contributing to Cytek's reputation for service excellence. Responsibilities include managing daily schedules, providing technical support, and completing business-related transactions accurately and promptly.

Responsibilities

  • Install, troubleshoot and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner.
  • Work professionally and courteously as an individual with Cytek's customers in continuous support of Cytek's reputation of service excellence.
  • Identify customer needs and contribute to improvements in Cytek products.
  • Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.
  • Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
  • Complete all Business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.
  • Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.
  • Other duties as assigned.

Requirements

  • Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred.
  • 4-year Previous experience in Flow Cytometry in a lab setting is a plus, but not required.
  • Previous experience in Flow Cytometry Repair is a plus, but not required.
  • Have a basic understanding of biology as it relates to flow cytometry.
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