Field Service Engineer I

$67,000 - $70,000/Yr

Veralto - Holdrege, NE

posted 5 months ago

Full-time - Entry Level
Remote - Holdrege, NE
10,001+ employees

About the position

McCrometer is a global leader in flow instrumentation, dedicated to designing, developing, and manufacturing world-class flow measurement equipment. Our products are utilized across various industries, including oil and gas, agriculture, irrigation, water and wastewater management, and industrial processes. The team at McCrometer is composed of experts in flow physics and real-world operating dynamics, positioning us at the forefront of flow technologies. By joining our team, you will have the opportunity to work hands-on in the field, applying your passion and extensive knowledge to assist customers worldwide. We are currently seeking a full-time Field Service Engineer I to join our team. This role is anticipated to be 60% remote, allowing you to work from home, while 40% of your time will be spent in the field, primarily in Southern Nebraska, around the McCook and Holdrege areas. The position may also require occasional out-of-state and out-of-country travel throughout the year, depending on customer needs. If you possess strong customer service skills and a mechanical inclination, and are looking for a supportive environment that challenges you and rewards high performance, this could be the perfect opportunity for you. In this role, you will provide technical support and troubleshooting assistance to customers both over the phone and in the field. When working from home, you will engage with customers to support and troubleshoot the design, construction, installation, maintenance, repair, and operation of our instrumentation. Your fieldwork will involve traveling to customer locations to provide hands-on support for installation or diagnostic/repair work. You can expect occasional overnight stays at company-approved hotels when traveling for work, with employee safety being a top priority.

Responsibilities

  • Provide technical support and troubleshooting assistance to customers over the phone and in the field.
  • Support and troubleshoot the design, construction, installation, maintenance, repair, and operation of instrumentation.
  • Travel to customer locations to provide hands-on support for installation or diagnostic/repair work.
  • Engage with customers to understand their needs and provide effective solutions.
  • Manage a busy workload with competing priorities while maintaining high customer service standards.

Requirements

  • Mechanical skills and/or experience is a must.
  • Strong customer service skills are essential.
  • Valid Driver's License and clean driving record.

Nice-to-haves

  • Previous Field Service experience.
  • Experience working with irrigation pipelines or pump controls.
  • Proven ability to self-manage and take initiative.

Benefits

  • Fully remote position (60% work-from-home, 40% field work).
  • Fuel/Mileage reimbursement for travel.
  • Cell phone and corporate credit card provided.
  • Full benefits starting from the first day, including medical/dental/vision insurance and 401(k) with employer matching.
  • Comprehensive training and on-the-job mentorship.
  • Opportunities for travel and professional networking.
  • Growth and development opportunities available.
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