Field Service Engineer I

$75,000 - $77,000/Yr

Shimadzu Scientific Instruments - Greenville, MS

Full-time - Entry Level

Greenville, MS

Merchant Wholesalers, Durable Goods

About the position

The Field Service Engineer I at Shimadzu Scientific Instruments is responsible for providing exceptional service and support for analytical instrumentation. This role involves repair, maintenance, and performance verification of products, including demo equipment and instruments returned from customers. The engineer will travel within the local region to meet customer needs and provide technical support via phone.

Responsibilities

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.

Requirements

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Nice-to-haves

• Experience with UV-VIS instruments
• Experience with ICP instruments
• Experience with MALDI-TOF instruments
• Experience with MALDI instruments
• Experience with FTIR instruments

Benefits

• Competitive Salary
• Matching 401K & Profit-Sharing Program
• Flexible Spending/Health Savings Accounts
• Generous & Front-Loaded Paid Time Off Plan
• Tuition Assistance Program for both graduate and undergraduate levels
• Pet Insurance
• Company-paid life insurance & short-term disability programs
• Business casual Dress Attire & casual (jeans) Friday
• Incentive plan based on company and service performance
• Year-end discretionary bonus based on overall company performance
• Company car with a fuel card
• Company-paid cell phone