Field Service Engineer I

Thermo Fisher Scientific - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Computer and Electronic Product Manufacturing

About the position

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer. As a Field Service Engineer I (FSE I), you will have the opportunity to engage in a comprehensive 12-month hands-on training program specifically designed to develop and enhance your proficiency as a field service engineer. You will acquire the knowledge and skills necessary to proficiently implement a wide range of instrument service processes and procedures. This includes resolving issues, implementing repairs, and conducting preventive maintenance to ensure the precise functionality of analytical instrumentation. The Thermo Fisher Service Engineer Accelerator Program offers a structured roadmap that outlines the available opportunities for developing both technical and professional skills for future professional development. Networking opportunities enable the Apprentice access to Field Service managers and opportunities to progress within the Field Services organization once completing the program. As a Field Service Engineer I, you will participate in service training programs aimed at equipping you with the vital skills to deliver an exceptional customer experience. You will actively participate in Training, Mentoring, and Shadowing rotations across all service functions (Customer Service, Technical Support, Depot Repair, Field Service, Services Sales). Under supervision, you will evaluate customer equipment issues, implement appropriate repairs as assigned, perform planned maintenance (PM) inspections, and maintain effective documentation of work performed. You will assist more experienced engineers with repairs and resolution, work as a team member to provide efficient service delivery for all assigned work orders, and maintain daily communications with internal and external customers to ensure resolution and accurate follow-up.

Responsibilities

• Participate in service training programs to develop skills for delivering exceptional customer experience.
• Engage in Training, Mentoring, and Shadowing rotations across all service functions.
• Evaluate customer equipment issues and implement appropriate repairs as assigned.
• Perform planned maintenance (PM) inspections and maintain effective documentation of work performed.
• Assist more experienced engineers with repairs and resolution.
• Document all repairs and submit reports according to business targets.
• Maintain approved parts inventory and ensure accurate care of spares, tools, and equipment calibration.
• Maintain daily communications with internal and external customers to ensure resolution and accurate follow-up.
• Ensure compliance with Environmental Health and Safety requirements.

Requirements

• Bachelor's degree or equivalent; preferred majors in Engineering, Chemistry, Bio-medical or Life Sciences.
• Must have a valid driver's license.
• Legally authorized to work in the United States without sponsorship.
• Willingness to relocate within the US upon completion of the 12-month program.

Nice-to-haves

• Familiarity with schematics, CAD drawings, and mechanical/electrical engineering terminology.
• Vocational education in engineering, aeronautics, electrical, radiation, automotive, mechanical, military, mining, clean energy, etc.
• Customer Service experience.

Benefits

• Comprehensive training curriculum for skill development.
• Networking opportunities within the Field Services organization.
• Potential eligibility for a Fleet company vehicle.