Field Service Engineer, I

Evident Scientific - Boston, MA

Full-time - Entry Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

The Field Service Engineer at Evident is responsible for servicing and repairing microscope imaging systems across the Americas. This customer-facing role involves installation, maintenance, diagnosis, and repair of equipment, providing a great opportunity for recent graduates with relevant technical exposure.

Responsibilities

• Provide onsite instrument installation, maintenance, and repair within an assigned geographical area.
• Conduct system diagnoses and repairs with minimal supervision, performing maintenance, calibration, and detailed cleaning of products and accessories.
• Prepare technical reports and service repair information while in the field.
• Re-pack components for safe return to customers.
• Submit timely and accurate reports such as Field Service Reports, Expense Reports, and Quality Control Reports as per requirements.
• Assist Field Service Engineers and Sales Representatives with product installations, trade shows, and other events as required.
• Conduct effective customer and internal communication.
• Ensure timely and professional response to customer service needs to maintain high customer satisfaction.
• Complete all training courses offered by Field Service Management within a defined period.
• Perform other related duties as assigned.

Requirements

• B.S. degree in Physics, Engineering, Chemistry, or other Life Science or Physical Science specialty.
• Experience in a technical after-sale service environment, including field service and direct customer communications preferred.
• Hands-on experience with complex analytical or measuring instruments in real-world situations or college lab settings.
• Excellent verbal and written communication skills with a focus on customer satisfaction.
• Excellent computer skills, capable of software and driver installation.
• Knowledge of at least three of the following: mechanical drawing parts, basic geo-optics, spectroscopy, microscopy, electronics, and programming.

Benefits

• Competitive salaries
• Robust 401(k) program
• Annual bonus program
• Comprehensive medical benefits
• Tuition reimbursement
• Flexible schedules
• Parental and adoption leave
• On-site services
• Colleague Affinity Networks