Field Service Engineer - IGT/DXR (Travel/Remote: Fort Lauderdale)

$63,710 - $109,200/Yr

Koninklijke Philips N.V - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

Ambulatory Health Care Services

About the position

The Field Service Engineer - IGT/DXR role at Philips involves providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of diagnostic imaging equipment at customer sites. This position requires a strong technical background and the ability to manage customer relationships effectively while adhering to regulatory requirements and company standards.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and meeting commitments.
• Understand the customer's business and competitive environment to generate service revenue.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes.
• Utilize tools and resources to resolve customer and system problems timely and effectively.
• Complete preventative maintenance, Field Change Orders, installations, and related tasks.

Requirements

• 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to work in various environments including office, remote, and healthcare settings.

Nice-to-haves

• Preferred experience in modality service.
• Experience with radiation sources and/or radioactive materials.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities