Field Service Engineer II (Electron Microscopy)

$71,989 - $108,014/Yr

Thermo Fisher Scientific - Carlsbad, CA

Full-time - Mid Level

Carlsbad, CA

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges. The Field Service Engineer (FSE) for the M&SA EM is responsible for performing the on-site installation, servicing, and repair of multidimensional equipment and systems. Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customers on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas. The ideal candidate would live in the Santa Clara, CA area and travel up to 50% in the territory (Santa Clara, San Jose, Bay Area).

Responsibilities

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide problem solving and repair support for customers and other field service personnel
• Nurture and develop positive working relationships with customers, system users and company personnel
• Efficiently complete technical training, as required
• Travel, often on short notice, to customer sites to resolve problems or support other field personnel
• Complete and submit field service reports
• Be able to perform PM on assigned tools
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide feedback for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training

Requirements

• Minimum education requirement is an undergraduate degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 5 years+ of equivalent combination of education, skills and experience
• Minimum of 4+ years' experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required
• Experience with Ultra High Vacuum (UHV) a plus
• Experience operating O-scopes, digital multimeter and logical problem solving
• Detailed understanding and extensive experience problem solving and repairing ultra-high vacuum and high voltage systems
• Ability to partner effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• Proven track record to address system and subsystems issues down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid driver's license
• Physical requirements include lifting up to 50 lbs.
• Have the ability to secure entrance to US Government laboratories and facilities, if required

Nice-to-haves

• Experience with complex analysis tools such as SEM, TEM, FIB, Prober or similar systems
• Experience with Ultra High Vacuum (UHV) systems

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount