Field Service Engineer II - Electron Microscopy

$65,998 - $99,008/Yr

Thermo Fisher Scientific - Guilford, CT

Full-time - Entry Level

Guilford, CT

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

When you're part of Thermo Fisher Scientific, you'll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. As the primary regional field service engineer, you will ensure customer needs are met applying appropriate resources, conduct on-site installation of sophisticated equipment, and follow testing procedures to ensure proper working order. You will also conduct on-site scheduled planned maintenance visits, provide troubleshooting and repair support for customers and other field service personnel, and cultivate positive working relationships with customers, system users, and company personnel. Additionally, you will be responsible for completing field service reports and providing training for customers and users on system maintenance.

Responsibilities

• Perform on-site installation, servicing, and repair of complex equipment and systems.
• Investigate and improve operational quality of system equipment including TEM, SEM, and SDB/LDB.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects.
• Conduct on-site installations of Thermo Fisher Scientific electron microscopy systems and their associated options.
• Conduct on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.

Requirements

• University degree in electronics, physics, engineering, computer science or similar field preferred; or 5-10 years of equivalent combination of education, skills and experience.
• 2+ years' experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) is a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

Nice-to-haves

• Demonstrated ability to lead complex technical issues.
• Ability to partner effectively with customers and colleagues.
• Excellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skills.
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.