Field Service Engineer II (IC/LC)

$65,998 - $99,008/Yr

Thermo Fisher Scientific

Full-time - Mid Level

Remote

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer II position at Thermo Fisher Scientific involves providing on-site installation and maintenance of Chromatography and Mass Spectrometer equipment. This role requires strong problem-solving skills and the ability to build relationships with clients while working remotely and traveling within the West Region.

Responsibilities

• Perform on-site installation and preventive maintenance of Chromatography and Mass Spectrometer (MS) equipment at customer labs.
• Handle personal parts inventories, complete job tasks, and complete service reports using service ticket management software.
• Train customers on MS equipment and software.
• Provide a communication link between the customer and the company to ensure effective service is provided.
• Regularly attend factory-provided technical and service training on new innovative products developed by Thermo Fisher Scientific.
• Work collaboratively with Service and Sales teams.
• Review customer data and run factory protocols to troubleshoot instrumentation.
• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.

Requirements

• High school diploma or equivalent required.
• 3+ years of servicing and preventive maintenance of Chromatography or Mass Spectrometer equipment experience.
• Bachelor's degree preferred or equivalent work experience.

Nice-to-haves

• Review technical bulletins and factory communications to stay up to date.
• Provide accurate and timely completion of service reports, expense reports, and other administrative tasks.

Benefits

• Company car, cell phone, and laptop computer provided.
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.